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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Roxann Schiltz

Roxann Schiltz

November 13, 2024

5  out of  5
rating by Roxann Schiltz
"Your office is the best in our book!!! Special thanks to Carey,and Haley for your expertise. 😊"
We responded:
"Thank you for the kind words Roxann! We are so happy to have you in the Carey Bass State Farm Family!"
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Hugh Thompson

August 28, 2024

5  out of  5
rating by Hugh Thompson
"The state of Tennessee and contacted me and told me that I did not have insurance on my 1967 Pontiac Bonneville. I easily drive this car maybe 500 miles per year. Of course there were threats as to what would happen if I did not get my insurance corrected. I called Hailey at Carey Bass State Farm and she took care of it directly with the state and confirmed back to me that it had been corrected. Very efficient, highly recommend"
We responded:
"Thank you, we appreciate your business!! Glad Hailey could help you swiftly and efficiently."
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C Rogers

August 23, 2024

5  out of  5
rating by C Rogers
"Great service & his office staff is incredibly helpful! Anytime we had questions about our multiple Policies, the staff would answer in a timely matter. Highly recommend!!"
We responded:
"Thank you, we appreciate your business!!"
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Chris Flatt

August 23, 2024

5  out of  5
rating by Chris Flatt
"Always helpful with any questions or concerns. Hailey in the office has been most helpful with recent changes. Highly recommend."
We responded:
"Thank You Chris! We appreciate your business!"
Profile photo of Lindsey Hall

Lindsey Hall

August 21, 2024

5  out of  5
rating by Lindsey Hall
"I have been with Carey Bass State Farm for many years and I can attest to his business as well as his personal character! Not only does this office do excellent work, Carey sincerely treats you like family! Highly recommend to anyone and everyone!"
We responded:
"Thank You Lindsey! We appreciate your kind words and business! Thank you for being a part of the Carey Bass State Farm family!"
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Ziggy

February 9, 2024

5  out of  5
rating by Ziggy
"I had the pleasure of working with Tavius and Carey recently and they both went above and beyond! I started a niche business and was having the hardest time finding General Liability that would cover me properly. Both Tavius and Carey went the extra mile and worked with me every step of the way to nail down a proper Business Insurance that met all my needs. They were quick to respond to any questions I had and helped me understand all the technical terms that come along with business insurance. I highly recommend giving them a call for all your insurance needs. They will provide exceptional and professional service from start to finish!"
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Matthew Hagedorn

November 1, 2023

1  out of  5
rating by Matthew Hagedorn
"Doubled my rate on one policy after a month, then canceled insurance on 2 policies, 1 of which was without a phone call. Seems casey is having someone do business under him that does not have proper training or education in the insurance field"
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Michelle Chattha

October 27, 2023

5  out of  5
rating by Michelle Chattha
"Fast, Friendly and Professional Service"
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Donna Hensley

August 31, 2023

5  out of  5
rating by Donna Hensley
"We have been with them almost 30 yrs get great service"
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Jonas Sidrys

July 7, 2023

5  out of  5
rating by Jonas Sidrys
"I've had very good personable service with them."
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Mark Leckington

March 31, 2023

5  out of  5
rating by Mark Leckington
"Great people"
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Sarah\James Murphy/Bussell

March 3, 2023

5  out of  5
rating by Sarah\James Murphy/Bussell
"I love them like family there is no one better them in state of tenn as good Carey and hailey and Shane is like a bother to me"
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Dominique Piché

November 24, 2022

5  out of  5
rating by Dominique Piché
"Hailey up front is awesome! She was so patience with me and answered all my questions without any hesitation! I will recommend this agency to anyone!"
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dennis bynum

July 30, 2022

5  out of  5
rating by dennis bynum
"Awesome agent"
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Shanae Tyree

March 7, 2021

5  out of  5
rating by Shanae Tyree
"Won't go anywhere else"
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z m

November 30, 2020

5  out of  5
rating by z m
"Reasonable prices. Shane and Justin are always very helpful"
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Angela Ryan

November 5, 2020

1  out of  5
rating by Angela Ryan
"Its a money racket. I'm with farm bureau. They charge what they want each month and never can answer why or what your paying for. Rip off. Trying to keep up payments with state farm will starve you to death."
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Ginger Massa

October 31, 2020

5  out of  5
rating by Ginger Massa
"Great company! Always there to take care of his clients when they need it. Have been with the company for years."
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Terry Randolph

September 21, 2020

5  out of  5
rating by Terry Randolph
"Best in town!"
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Leigh Green (Jesus is with us)

August 15, 2020

5  out of  5
rating by Leigh Green (Jesus is with us)
"He has always been a great guy, very professional and easy to work with!!!"
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Cindi Swisher

February 2, 2020

5  out of  5
rating by Cindi Swisher
"They listen to your needs and find insurance policy plan to fit your needs. They are great"
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440 440 (440)

December 29, 2019

1  out of  5
rating by 440 440 (440)
"Supposedly I was in a hit-and-run they paid the lady and never did even contact me to see if my truck had any scratches on it. How can there be damage done to somebody else's vehicle if there's not even one scratch on my front bumper or back bumper are on the sides of my truck. And I had been a customer for a long time and so did my mom for over 20 years she had all of her vehicles and a house through this company but not anymore after what they did."
Profile photo of Brian Foster

Brian Foster

September 12, 2019

5  out of  5
rating by Brian Foster
"I've been with Carey for about 25 years. Been gone from Cookeville for over 20 years, but I keep coming back for new lines of insurance. They take care of me and always have that small town friendliness that makes them better than anything I can find in Nashville."
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Tharllov1407 Baconator8589

July 31, 2019

5  out of  5
rating by Tharllov1407 Baconator8589
"Always willing to work with me on payments and issues, ask I have to do is give them a call and explain what is going on and they'll workwith me. Been with them now for years. Won't go anywhere else. These guys are AWESOME."
Profile photo of Jody Jones

Jody Jones

May 30, 2019

5  out of  5
rating by Jody Jones
"Carey and his staff have taken care of me for 20 years . Home,cars ,life,etc."